Logs not uploading? - iKeyMonitor Android

Not logging? Not updating? How to Fix the no logs uploaded issue for iKeyMonitor Android?

Check the common reasons why the logs are not uploading and the corresponding solutions. 

Guide Index:

1. All Logs stopped uploading
2. No logs update except Surroundings, GPS, and SMS
3. No Chat Logs or Chat Logs are Incomplete
4. No Keystrokes Logged
5. No GPS Records
6. No Screenshots
7. No Call Recording / Surround Recording
8. No web history

1. All Logs stopped uploading

• Security settings/apps or memory cleaners stopped iKeyMonitor. 
• Battery saver is enabled.
• Background Internet data is restricted.

1. Dial the PIN (default PIN: #8888*) to open iKeyMonitor.

If you can't open iKeyMonitor with the PIN, then iKeyMonitor is stopped by your system.

Open the built-in Android browser and visit https://ikeymonitor.com/openapp to open iKeymonitor.

 2. Follow the wizard to configure the settings:

https://users.easemon.com/knowledge-base/ikeymonitor-android-installation-guide

• Battery Saver
• Battery Optimization
• Usage access
• Accessibility (for keylogging)
• Google Play Protect
• Enable No Root Screenshots
• Notification access(for incoming chat messages)

3. Find the guide for your phone from the link below:

https://users.easemon.com/article-categories/phone-brand

Follow the guide to configure the essential settings. 

2. No logs update except Surroundings, GPS and SMS

Reason:

The phone is in standby/sleep mode (the screen is off). 

How to fix it? 

3. No Chat Logs or Chat Logs are Incomplete

Reason:

1. Get the monitored phone in your hand and unlock it.
2. Dial #8888* to open the app.
3. Follow the Wizard to Enable Accessibility and Notification Access.
4. Tap on “View Guide” to learn how to enable message preview in Chat Apps.

4. No Keystrokes Logged

How to fix it? 

1. Get the monitored phone in your hand and unlock it.
2. Dial #8888* to open the app.
3. Follow the wizard to enable the Accessibility Permission.

5. No GPS Records

Reasons:

• Location service is not enabled in the device settings. 
• Battery saver is enabled. 

How to fix it?

1. Get the monitored phone in your hand and unlock it.
2. Go to the phone Settings > Security & Location > Location. If you don't see "Security & Location," tap Location. Enable the Location Service.
3. Go to the phone Settings - Battery and make sure Battery Saver is turned off.

6. No Screenshots

How to fix it?

1. Get the monitored phone in your hand and unlock it.
2. Dial #8888* to open the app.
3. Enable “No root screenshot” in the wizard. Make sure to check the option “Do not ask again”.  Some phones will hide the “Do not ask again” option, check the guide for your phone if you can't see it: https://users.easemon.com/article-categories/phone-brand
4. Enable “Usage Access” in the wizard.

7. No Call Recording / Surround Recording

How to fix it?

1. Get the monitored phone in your hand and unlock it.
2. Go to the phone Settings > Apps > Find “Internet Service” > Permissions, enable the Microphone permission.

8. No web history

How to fix it?